August 20th, 2014 has come and eBay's new Detailed Seller Ratings are in effect. What this means, and I'm still not entirely clear about it myself, is that all that the right to sell on eBay, and the benefits entitled wherein, can now be revoked or otherwise altered based on those five star ratings, which are now combined with regular old feedback to create the new "Transaction Defect Rate".
People seem really shocked and appalled in particular by the new requirement that eBay doesn't consider your packages shipped until the shipping service scans them in. So, basically, the seller is on the hook if the post office drops the ball.
A sampling of the 'blogosphere' shows reactions to this new evaluation / consequences system varying from rage-filled tirade-comments against eBay threatening to never use the service again (nothing new there) to utter relief that the sun did in fact rise this morning and we are still somehow free to sell junk online.
So how is your boy here at Part Time Picker reacting to all this? By not worrying about a damn thing. Here's why:
- I always describe my items accurately and try to take multiple good photos. I do this because it helps get me more bids, more sales, and helps my items show up more often in searches within eBay's Cassini Search system
- I don't gouge on the shipping charges. If I'm not doing Free Shipping, I keep those charges at or below what the actual costs will be. Nothing turns a buyer off faster than insane shipping charges. And in that very rare instance when I do accidentally overestimate and overcharge on shipping, I refund the overage to the buyer right away, even if they don't ask for it.
- I usually ship the next day after the auction ends (or the item is bought). Why wait?
- I also always get tracking on my shipments. Always.
- I respond to all inquiries, questions, and other contact the same day, usually right away if I can. I don't like having some unresolved issue hanging over my head. And with my smart phone, it is super easy to respond from wherever I am. If you don't have a smartphone, you should just stop reading this and go back to gathering nuts and berries to store in your cave because the winter is coming.
- I generally give great service. It's called being good at business and everybody should be doing it. It's how you get repeat customers. It's how you succeed.
There is a pretty good and even tempered blog about all the DSR controversy over at FlippingaDollar.com that you might enjoy as well.